Analista de RTA - Real Time - Inglês - Analista de RTA - Real Time - Inglês

Analista de RTA - Real Time - Inglês at Foundever Brasil

1. Synopsis

Identify and monitor call traffic and service level in real time, analyze deviations and flag identified opportunities, monitor the operation in real time performing analysis and scoring opportunities to improve results, update management reports and maintain CMS configurations, including agent groups and logins.

2. Essential Functions

• Monitoring of call traffic and service level in real time; • Analysis of deviations and signaling of identified opportunities; • Monitor the operation in Real Time, performing analysis and scoring opportunities to improve results; • Update of management reports; • Maintenance of CMS configurations (groups of agents and logins);

4. Education and Experience

• High school graduate; higher education in progress preferred. • Experience in administrative tasks.

Sobre 📅💰

O salário é de R$ 3.1000 mensais

Escala: 5x2,

Horário: Comercial

Modalidade: Presencial

Local de Trabalho: Barra Funda

Início: Imediato.

💳 Benefícios: VR ou VA de R$ 20,96/dia + VT + Assistência Médica e Odontológica + Plano de Carreira+.